EPISODE #14 - Sgt. Clean ACEs It (ACE=Amazing Customer Experience) - Breaking $15 million revenues Artwork

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ScaleApp Podcasts with Prof Dan Isenberg

EPISODE #14 - Sgt. Clean ACEs It (ACE=Amazing Customer Experience) - Breaking $15 million revenues

June 23, 2025 • Professor Daniel Isenberg

I have always been skeptical of conflating entrepreneurship with innovation or technology and Sgt. Clean (YES, a rapidly expanding car wash chain in Ohio) is a great example. How many tech startups you know have more than $10 million in revenues, growing rapidly and profitably?

And guess what? This is a $20 billion market in the US only. Highly fragmented, ripe for scaling if you can crack the code of (a) amazing customer experience, (b) sustainable HR which means giving people opportunity, and (c) localization of service at scale.

Learn from Brian Krusz, founder and Chief Growth and Development Officer at Sgt. Clean.

And also learn how being in the Marines has been a formative experience for Brian as an entrepreneur.

NOTE: Brian and his team are proud ScaleratorNEO alumni!